We value complaints and use information from them to help us improve our services.
If something goes wrong or you are dissatisfied with our services, please tell us. This section describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.
We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.
You can complain about things like:
Your complaint may involve more than one service or be about someone working on our behalf.
There are some things we can’t deal with through our complaints handling procedure.
If other procedures or rights of appeal can help you resolve your concerns, we will give information and advice to help you.
Anyone can make a complaint to us, including the representative of someone who is dissatisfied with our service.