If you wish to make a formal complaint it would help if you contacted us in writing. Please include
You can email you complaint to the Operational Policy and Compliance Team. Alternatively you can send you complaint by letter toOperational Policy and Compliance Team Accountant in Bankruptcy 1 Pennyburn Road Kilwinning KA13 6SA
Please mark your letter or email "complaint".
The Operational Policy and Compliance team will ensure that your complaint is acknowledged and arrange for a member of staff with the relevant experience to investigate and respond to you.
We will not
If you are not satisfied with the way we have dealt with your complaint, you can write directly to the Chief Executive. In your letter, you should include,if possible
You should address your letter toThe Chief Executive Accountant in Bankruptcy 1 Pennyburn Road Kilwinning KA13 6SA
The Chief Executive will ensure your complaint is looked at again, fully and fairly, and will reply within 10 working days of hearing from you. Where the Chief Executive is unable to reply fully within 10 working days, notification will be given to you explaining why there is a delay, and when a full reply should be expected.
Legislation on personal insolvency is devolved to the Scottish Parliament. The Accountant in Bankruptcy cannot change the law or Government policy on insolvency or the DAS. If you are unhappy about legislation or policy, you can write to the Minister for Energy, Enterprise and Tourism or to your MSP or MP.
You cant contact the Scottish Parliament by writing toThe Scottish Parliament Edinburgh EH99 1SP
Or by telephone: 0131 348 5000
Further information is on the Scottish Parliament website